Privacy Policy

Introduction

Turnkey Ventures LLC, D/B/A CarrierForge (“CarrierForge” or “we” or “us”) respects your privacy and are committed to protecting it through our compliance with this privacy notice.

This Privacy Notice (our “Privacy Notice”) describes the types of information we may collect, use, maintain, protect, disclose, or otherwise process about you when you visit our CarrierForge websites that include this Privacy Notice (each, a “Website”), when you use our mobile applications downloaded from an official mobile application store (each, an “App”), or offline via telephone (“Phone”) to either learn more about us or to use our services that assist you in filing permits and applications to state and federal transportation regulators, either on an CarrierForge-assisted or self-service basis, and our related services for commercial trucking (such services, the “Services”) and our practices for collecting, using, maintaining, protecting, disclosing, or otherwise processing that information. Unless otherwise specified, all references to “Services” includes any access to our Services through the Website, Phone, or App.

This policy applies to Personal Information we collect:

• on or through our Website or Apps;
• via Phone communications when you provide Personal Information to us;
• in email, text, and other electronic messages between you and our CarrierForge;
• when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy; and
• any other information we may collect about you offline when you use our Services.

It does not apply to information collected by:

• us through any other means, including on any other website operated by CarrierForge or any third-party (including our parent company, affiliates, and subsidiaries);
• us or any of our affiliates or subsidiaries related to your or any other individual’s employment or potential employment with us; or
• any third party (including our parent company, affiliates, and subsidiaries or any federal, state, or local government agency), including through any application or content (including advertising) that may link to or be accessible from the Websites or Apps.

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Notice. This Privacy Notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.

Children Under the Age of 18

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any Personal Data to or on the Services. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on or to our Services, including your name, address, telephone number, email address, driver’s license information, social security number, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information directly from a child under 18, please contact us using the contact information below.

Information We Collect About You and How We Collect It

Throughout this Privacy Notice, the term “Personal Data” means any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Data does not include any deidentified or aggregated information.

Generally

We collect Personal Data from various sources, including:

• directly from you when you provide it to us;
• automatically as you navigate through the Website or the App;
• information that we create about you as you use our Services; and
• from third parties, for example, government agencies.

Information You Provide to Us

We collect the following types of Personal Data directly from you when you access or use our Services: real name, home/work postal address, home/work email address, home/work telephone number, social security number, drivers’ license or other state-issued ID number, credit or debit card number (tokenized), financial information (tokenized), insurance information, title, employer name, employment history, age, birthdate, race, color, citizenship, gender, veteran or military status, history of criminal convictions, fingerprints, faceprints, voiceprints, records of government-issued licenses, permits, registrations, and applications you already have or obtain outside of the Services, and any other identifier by which you may be contacted online or offline. In addition, we also collect other types of information that you may provide when you fill out a form or through your correspondence with us. Where necessary, we will obtain affirmative consent from you before collecting any biometric information, such as fingerprints, faceprints, or voiceprints.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain Personal Data about your use of our Services and your interaction with us, including information about your equipment, browsing actions, and patterns. This includes:

• details of your use of our Services through the Websites and Apps. This includes: browsing history, search history, traffic data, location data, logs, referring/exit pages, date and time of your visit to our Websites or use of our Apps, error information, clickstream data, and other communication data and the resources that you access, use, or otherwise interact on the Websites or through the Apps;
• details of your use of our Services through Phone, such as your Caller ID information, including your phone number and name;
• your physical location (based on your IP address, which may reveal general town, city, and state but not your precise geolocation); and
• information about your device (such as compute and internet connection, i.e., your IP address, mobile device brand, operating system, screen size, and browser type.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Data:

• to provide and personalize our Services and their contents to you;
• to provide you with information that you request from us;
• to support, develop, troubleshoot, and debug our Services and other products, and services;
• to create, maintain, customize, and secure your account with us;
• to process your requests, purchases, transactions, and payments and prevent transactional fraud;
• to provide you with notices about your account, including expiration and renewal notices and updates from filing requests;
• to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• to personalize your experience with our Services and to deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our Services, third-party sites, and via email or text message (with your consent, where required by law);
• to help maintain the safety, security, and integrity of our Services and other products and services, databases and other technology assets, and business;
• for internal testing, research, analysis, and product development, including to develop and improve our Services, and to develop, improve, or demonstrate our products and services;
• detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
• debugging to identify and repair errors that impair existing intended functionality;
• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
• to notify you about changes to our Services;
• to allow you to participate in interactive features on our Services;
• in any other way we may describe when you provide the information;
• to fulfill any other purpose for which you provide it; and
• for any other purpose with your consent.

Disclosure of Your Information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Notice. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect or you provide as described in this Privacy Notice:

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.
• to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CarrierForge’s assets.
• to fulfill the purpose for which you provide it. For example, if you request that we file a federal, state, or local permit, license, or registration application on your behalf, we will transmit your Personal Data to the appropriate government entity.